Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. How many prizes could I win?
A. One sweepstakes prize and one instant win prize per person.
Q. How will I know if I'm a winner?
A. The Grand Prize drawing will be held on or around August 15, 2017. The winner will be notified via the contact information provided upon registration. First prize winners will be notified immediately after playing the Instant Win Game.
Q. How old do I have to be to participate?
A. You must be at least 18, and a resident of AR, CA, CO, FL, GA, IA, IL, IN, KS, KY, MI, MN, MO, MS, NC, NE, OH, OK, SC, TN, TX, VA, WI or WV to participate in this promotion.
Q. How do I play the instant win game?
A. Follow the on-screen instructions on the game page to find out if you won.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn't receive your win email.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. First, make sure you are visiting https://cocacola.promo.eprize.com/fazolis17/ directly rather than a bookmarked page in your browser. You may also need to clear your Temporary Internet Files. Just click 'Tools' on the menu bar at the top of your browser and selecting 'Internet Options' from the drop down menu. Choose the 'Delete Files' button and delete all of your Temporary Internet Files. This should help.
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact customercare@helloworldfulfillment.com and provide your updated information.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

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