Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. How many prizes could I win?
A. 1 Sweepstakes Prize and 1 Instant Win Prize per person.
Q. How will I know if I'm the Sweepstakes Prize winner?
A. The drawing will be held on or around January 3, 2018. The potential winner will be notified via the contact information provided upon registration.
Q. How old do I have to be to participate?
A. You must be at least 18, and a resident of CT, MA, NH, NJ, NY, OH or RI to participate in this promotion.
Q. How do I play the instant win game?
A. Follow the on-screen instructions on the game page to find out if you won.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn't receive your win email.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://cocacola.promo.eprize.com/showcaseholiday/ directly rather than a bookmarked page in your browser.
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. The Instant Win Game is not compatible with systems using Opera Web Browsers.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact customercare@helloworldfulfillment.com and provide your updated information.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

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