Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. How many prizes could I win?
A. One sweepstakes prize per person.
Q. How will I know if I'm a winner?
A. The drawings will be held on or around April 3, 2017. The winners will be notified via the contact information provided upon registration.
Q. How old do I have to be to participate?
A. You must be at least 18, and a resident of the 50 United States or D.C. to participate in this promotion.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. First, make sure you are visiting https://cocacola.promo.eprize.com/yupfirefly/ directly rather than a bookmarked page in your browser. You may also need to clear your Temporary Internet Files. Just click 'Tools' on the menu bar at the top of your browser and selecting 'Internet Options' from the drop down menu. Choose the 'Delete Files' button and delete all of your Temporary Internet Files. This should help.
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact customercare@helloworldfulfillment.com and provide your updated information.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

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